international shipping available | fees may apply

Contact Us


Please contact us as soon as possible to make amendments to your orders or if you are having issues with your order. We will do our best to make the requested changes and/or fixes to your order as soon as possible. However, once an order has entered the processing stage amendments can no longer be made. If you wish to return your product(s) please refer to the "returns" section listed further down.

If you wish to contact us, please fill in this contact form or simply email us at:
alt.clothing21@gmail.com


Shipping


Shipping fees: Shipping fees for all countries can be found in the dropdown below. If your country is not on the list, please contact us via email form or Twitter to see if we can ship it to you.


Import Fees: We cannot be held responsible for the payment of any Customs Duty/Import fees that may be a result of purchasing from our store – this is the full responsibility of the customer. Please ensure you are aware of and well versed in the imports regulations in your region.

Shipment Refusals: In the event of a shipment being refused by the customer, at or before the point of delivery, the shipment will automatically be returned to us by our courier. Upon receiving the shipment back, the customer will receive a refund, minus the cost of having the item(s) shipped back to us (Return shipping charge).

This return shipping fee will be the same as the shipping cost originally paid at the time of purchase, as we cannot be held accountable for non-compliance of payment of import duties and/or customs charges by the receiver.


Returns


We can accept returns for either refund or exchange. Any item returned to us will be refunded/exchanged on the basis that the returned item(s) reach us unworn, in their original and sellable condition within 30 days of purchase. We cannot process any returns that have been washed or worn.

Refunds will be processed once the returned item(s) have been received. With the exception of any damaged/faulty items, we are not responsible for return postage fees.

For any faulty items, please contact us before returning them and we will issue you a pre-paid returns label.

To return an item simply fill out in full and enclose the following returns form in with your return. You can download our returns form here.


Size Guides


If you are unsure of sizing, please be sure to check our size guides here.

Please note: sizes may vary slightly between individual garments.
Details of the product fit, including any recommendations, will be listed in each description.